Accessing Out of Hours Medical Help

If you want access to medical advice or a doctor out of the surgery working hours then you can phone 111. This service provides 24 hour cover which means you are always supported even during off-peak periods when the surgery is unavailable – even on bank holidays, the weekend and late weekday nights.

The way you contact the Out of Hours service is simple, phone : 111

What is 111?

The 111 NHS service is being introduced across different areas of the country in order to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

If you live in Oxfordshire you can now call 111 however, it should be noted that the 111 service is not currently available in border areas with phone numbers starting 0118, 01793, 01280 and 01844. If you are outside of Oxfordshire please contact NHS Direct on 0845 4647.

111 is available to call 365 days a year to allow you to reach a full range of local health services including out of hours doctors, community nurses, emergency dental care and late opening chemists.

Calls from landlines and mobile phones are free – just like 999!

Type Text Talk for Deaf or Hard-of-Hearing People

The 111 service is also available via typetalk on number 18001 111

How does it work?

By dialing 111 you will get you through to a team of trained advisers who are supported by experienced nurses and paramedics. During the call the service aims to assess your symptoms as quickly and as thoroughly as possible so they can then guide you to the right local service.

Where possible the NHS 111 team will book you an appointment or transfer your call directly to the people you need to speak to. If the advisers think you need an ambulance they will send one immediately – just as if you had originally dialed 999!

Calls to 111 are recorded securely and will only be shared with others directly involved with your care.

When do I use it?

You should use the NHS 111 service if you need help or advice urgently but it’s not a life-threatening situation. For example.

You should call 111 if:

  • It’s not a 999 emergency but you need help fast;
  • You think you need to go to A&E or need another NHS urgent care service;
  • You need health information or reassurance about what to do next;
  • You don’t think it can wait for an appointment with your GP; or
  • You don’t know who to call for medical help.

For less urgent health needs you should still contact your GP or dentist in the usual way, and for immediate, life-threatening, emergencies please continue to call 999.

Why should I use it?

NHS 111 is a fast and convenient way to get the right help – whatever your need, wherever you are, whatever the time.

It can also help us to free up 999 and local A&E departments so that they can focus better on emergency cases.

What if I have already been given a number to call for a condition I have?

If you are already receiving healthcare and a health professional has given you a specific telephone number to call when you are concerned about your condition please continue to use that number. But if you feel that you are in an emergency situation with your health please continue to call 999.

Download information in a different language

To accommodate to our multicultural patients we also provide information about the 111 NHS service in multiple languages. You can access this information from the NHS Choices website.