Online Consultations

  • Online consultations can help you stay safe while we deal with Covid-19. By using online consultations we can triage you and make sure you only need to visit the Practice or another service if it’s absolutely necessary.  It also helps to keep our staff safer.
  • Our online consultation system is easy to use. From the top of our the home page on the Deddington Health Centre website  deddingtonsurgery.co.uk select one of the following options:

  • It can be used from a smartphone, tablet or computer that has an internet connection. If you shop online, you can consult online.
  • People caring for others can also use our Online Services on behalf of the people they care for.
  • Medical consultations are ALWAYS reviewed by an appropriately qualified clinician.
  • Only a clinician will make decisions about your care. Our online consultation system gathers information for the clinician to use, just like the clinician would when you see them.  Engage Consult doesn’t make any decisions about the care you should receive.
  • When completing an online consultation a FULLY completed questionnaire is far more useful than a partially completed one. Please take the time to answer all questions and provide as much information about your medical condition as you can.
  • Online consultations are available 24 hours a day, 365 days and year and messages are reviewed every working day. Patients will get a same day response if they send a message before 4pm between Monday and Friday.  If patients send a message after that the Practice will respond the next working day.  Patients should only use it to send routine medical problems and admin queries.  You should use 111 or 999 if you think you have an acute medical condition that may require swift treatment and attention.
  • The system is secure and safe. It’s regularly tested to ensure it stays secure and safe.
  • If you use online consultations then it’ll help you to get you the care you need at the earliest opportunity. This is because when you use the service you provide a lot of information about your problem which our clinical staff can use to decide on the best course of action.
  • The service can also be used for admin enquiries as well. These will then be processed by the most appropriate team, eg, Dispensary, our Medical Secretaries or Patient Services Team.
  • Our Nursing Team are also available to respond to any online consultations or queries submitted so please provide as much information as you can to ensure that your consultation is assigned to the most appropriate clinician or team.
  • It typically takes a patient 5 – 10 minutes to complete a questionnaire. Most questionnaires can be completed in 5 – 10 minutes, complex problems or multiple problems may take longer.