Carer Information

About carers

Every year more than two million people in the UK become carers. One in every eight adults in the UK is a carer.

Many people who look after family, friends or relatives, would not recognise themselves as a carer.

You may be taking on a caring role for the first time and don’t know what to expect.
No one likes to be labelled, however, recognising yourself as a ‘carer’ can be the first step to getting the information, advice and the support that you need.

At this surgery – Carer Information

At This Surgery

A plea, as Autumn approaches, do protect yourselves and those you care for from catching the flu. If a carer receives Carers’ Allowance they are eligible for a free flu vaccination. Those that care for an elderly or disabled person whose welfare may be at risk if the carer falls ill may also be eligible for a free flu vaccination. Please contact the surgery to make an appointment for a jab to help protect the people you care about.

If you would like to be put in touch with the Carers Adviser attached to this surgery, please speak to your healthcare professional and ask to be referred to them. They can guide you step by step through any aspects of your caring role.

Below is a check list of support and help carers can access. Make sure you tell us you are in a caring role.

  • Emergency Carers Support Service – free help in an emergency or crisis
  • Free face to face information, advice and support
  • Carers/Peer support groups
  • Free quarterly ‘Care Matters’ newsletter
  • Carers Journey workshops and courses.
  • Free quarterly ‘Care Matters’ newsletter

For more information about any of the above services carers can telephone ‘Carers Oxfordshire’ on 0345 050 7666 or 01235 424715 or visit their website… You can also use the helpful Carer Essential Checklist that can be found below to help you manage your support:

A reminder that the Free Emergency Carers Support Service is a support service for adult carers of adults in Oxfordshire. The service can support carers by providing replacement care when the main carer suddenly or unexpectedly becomes ill, or has an accident which prevents him/her from providing care.

To register (or for leaflets) please contact Carers Oxfordshire by:

Telephone: 0345 050 7666 or 01235 424715

About Action for Carers Oxfordshire/Carers Oxfordshire

Carers Oxfordshire is a free service which offers information, advice and support to someone aged 18 and over, who is looking after someone aged 18 and over, living in Oxfordshire, who could not manage without this help.

Based on a partnership between Action for Carers Oxfordshire, Rethink and Oxfordshire County Council, the service has built a national reputation for reaching and supporting carers in innovative ways.

By identifying carers much earlier in their caring lives and ensuring they are in contact with preventive services, the service aims to reduce the likelihood of crises and carer breakdown.

The Carers Oxfordshire service aims to make it easier for carers, whatever their situation, to access information and support.
The service has four elements:

  • a telephone and web-based information service  – providing information about benefits and entitlements, support services, carer’s breaks, emergency back-up, employment, helping carers to look after themselves, training opportunities to support carers in their caring roles and much more
  • an outreach support service – providing advice and support over the phone and face-to-face
  • a network of peer support groups
  • training and wellbeing opportunities.

How to contact Carers Oxfordshire


Our eNewsletter is full of advice, information and support.

Carers Assessment – How a carers’ assessment can help you

A carers’ assessment gives you the chance to tell Carers Oxfordshire about your caring role so that we can provide you with the right information, advice or support. We may, for example, give you details of carers’ support groups in your area.

Your physical and emotional wellbeing and quality of life are at the heart of the assessment and there will be opportunities throughout for you to tell us if or how your caring role can be best supported.

When completing your assessment, think about your life, what you enjoy and would like to achieve, and the effect that your caring role has on you and your family.
You can complete a Carers Assessment on or ask to be put in touch with an Outreach Worker or Carers Adviser who will complete the form with you.

Emergency back-up

Planning ahead can help to give you reassurance and peace of mind that the person you care for will be looked after if an emergency occurs.

The emergency could be as a result of a crisis for you as the carer: – for example, you are suddenly taken ill, and unable to provide your normal care for the cared for or a crisis for the cared for such as a fall.

Your Carers Adviser can help you to complete an Emergency Plan and also register with Emergency Carers Support Service.

Emergency Carers Support Service

The Emergency Carers Support Service provides free emergency care for the person you look after in the event you are unable to because you, the carer, have had an emergency. This service aims to give reassurance and peace of mind to carers who have signed up to it. Find out more.

Once you have registered, you will be sent an Emergency Carers Support Service welcome pack. It will include two Emergency Carer Cards with the 24-hour hotline number to call in the event of an emergency.

New Carer Identification letter for family carers aged 18 and over now available

Family carers can often go unnoticed and that is why Action for Carers Oxfordshire and Oxfordshire County Council are delighted to be launching a Carer ID Letter for adult family carers (caring for someone over the age of 18).

It is hoped that the Carer ID letter will help carers to feel more confident when out in the community and dealing with healthcare professionals, knowing that they are easily recognised as a carer and for their caring role.

For more information on how to apply please contact us via the details below:


There are tens of thousands of unpaid carers in Oxfordshire, looking after family, a friend or neighbour who needs their support. Most of us at Action for Carers are or have been Carers ourselves, we know it can get tough at times.

If you need some advice, information or just a conversation with a friendly person who understands? call our Carersline on 01235 424715 or email

Upcoming events and workshops for family carers

Several FREE courses, workshops and meetings are coming up this winter. For more information see these posters:

Free courses for carers (PDF)

Time to Talk for Carers online meetings (PDF)

Getting help with technology home sessions (PDF)

Energy advice online workshop: November 5 (PDF)

Fire safety online session: November 17 (PDF)

Legal session online for carers: December 3 (PDF)

Christmas crafting online workshop: December 10 (PDF)

Carers Week 2021 (starting June 7)

Carers Oxfordshire is running the following events:

Guided Meditation
On: 09/06/2021
13:30 to 14:30
To sign up visit:

Parent Carers – A welfare benefits/entitlements talk
On: 10/06/2021
10:30 to 11:30
To sign up visit:

Caring and Coping – Stress Management
On: 10/06/2021
13:30 to 14:10
To sign up visit:

  • Further information and events at the Carers Oxfordshire Facebook page